After Sales Support Specialist (Japanese Speaker) - Jakarta

Join Brexa Indonesia as an After Sales Support Specialist (Japanese Speaker) and play a pivotal role in strengthening customer relationships while driving business growth in a dynamic, multicultural environment.

As a fluent Japanese speaker, you will serve as the primary point of contact for our Japanese-speaking clients, providing exceptional after-sales support, resolving issues, and ensuring customer satisfaction. You will leverage your language skills to build trust and foster long-term relationships with our clients in Jakarta.

In this role, you will use tools like Salesforce, Zendesk, and Microsoft Office Suite to manage client interactions, track support tickets, and generate reports. You will also collaborate with cross-functional teams to ensure seamless service delivery and continuous improvement of our after-sales processes.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional after-sales support to Japanese-speaking clients, addressing their inquiries, concerns, and issues promptly and professionally.
• Resolve customer complaints and escalate complex issues to the appropriate teams for resolution.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and track support tickets using Salesforce and Zendesk, ensuring timely resolution and follow-up.
• Generate and analyze reports to identify trends, improve support processes, and enhance customer satisfaction.
• Collaborate with cross-functional teams to ensure seamless service delivery and continuous improvement.
• Stay up-to-date with industry trends and best practices in after-sales support.
• Represent Brexa Indonesia professionally at client meetings, events, and other business interactions.

🎓 Kualifikasi & Syarat

• Fluent in both spoken and written Japanese, with a strong understanding of Japanese business culture.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer service, sales support, or a related role, preferably in a multicultural environment.
• Proficient in using Salesforce, Zendesk, and Microsoft Office Suite.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational and time-management skills.
• Passion for building strong client relationships and driving business growth.

🛠️ Keahlian

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