Customer Service Specialist - Problem Resolution & Client Support

Join Aihaa Marketing Sdn Bhd as a Customer Service Specialist in the vibrant heart of Bali! We are seeking a dedicated and empathetic professional to handle customer inquiries, resolve issues, and ensure exceptional service delivery. This role is crucial for maintaining our reputation as a trusted partner in the marketing industry, and you'll be at the forefront of delivering outstanding service to our valued clients.

As a Customer Service Specialist at Aihaa Marketing, you'll be the voice of our company, addressing customer concerns with patience and expertise. You'll work closely with our team to provide timely and effective solutions, leveraging tools like Zendesk and Salesforce to streamline our processes. This is an opportunity to grow within a dynamic and supportive environment, where your contributions will directly impact our clients' satisfaction and our company's success.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints efficiently and effectively.
• Provide exceptional customer service through various channels, including phone, email, and live chat.
• Utilize CRM systems like Salesforce to track customer interactions and maintain accurate records.
• Collaborate with internal teams to ensure timely and accurate information is provided to customers.
• Identify and implement process improvements to enhance customer service quality.
• Monitor customer satisfaction metrics and provide regular reports to the management team.
• Stay updated with industry trends and best practices in customer service.
• Act as a liaison between customers and internal teams to ensure smooth communication and problem resolution.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with CRM systems such as Salesforce or Zendesk is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with marketing industry standards and practices.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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