IT Support Specialist (Full-Time & Part-Time) - Social Surety

Join Social Surety as an IT Support Specialist in Palembang and play a pivotal role in driving digital transformation within our dynamic operations team. This is a unique opportunity to work on live projects, collaborate with cross-functional teams, and contribute to our mission of fostering a secure and connected digital ecosystem.

As an IT Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring the smooth operation of our IT infrastructure. You will work closely with our development team to implement new technologies and solutions, and you will be the go-to person for troubleshooting and resolving IT issues.

We offer a competitive salary, a collaborative work environment, and the chance to grow your career in a rapidly evolving industry. If you are passionate about technology and have a strong desire to help others, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT systems, including servers, workstations, and networking equipment.
• Monitor and maintain the performance and reliability of our IT infrastructure.
• Collaborate with the development team to implement new technologies and solutions.
• Develop and maintain user documentation and knowledge base articles.
• Conduct regular system audits and security assessments.
• Stay up-to-date with the latest industry trends and best practices.
• Provide training and support to new employees on IT systems and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with ITIL framework and best practices.
• Experience with network protocols and troubleshooting.
• Proficiency in using ticketing systems like Jira and ServiceNow.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

🛠️ Keahlian

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